Depending on the season and workload sometimes we experience a high volume of orders so it might take us a little longer to process orders. Thank you for your patience.

After your order has been placed, you can expect it to ship within about 2-8 business days.

Once your order has shipped, you will receive a confirmation and tracking number (if elligible) via email.

Free shipping in Cyprus on orders over 40€ or to orders that have been discounted with the discretion of The Melt Shop.

Orders under 40€:
1. Home delivery -> 5€
2. Nearest akis express -> 3€

We ship internationally.

For shipping costs check at the checkout.

The Melt Shop is not responsible for any additional duties, taxes, or custom clearance fees for international orders.

Hey there! We're all about making you happy, and we're serious about it! Right now, no returns, but no worries! We're here to keep our awesome customers smiling.

If something's not right, contact us, and we'll sort it out. Send us a pic of the problem, and we'll give you a refund or a new one.

Your happiness is our #1 goal! 🌟

You can earn points and coupons through our points and referral system.

Use the "Reward" button at the bottom right to get started or read below for more details.

THE POINTS SYSTEM
Ways to earn points
1 point = For every €1 spent
10 points = Follow on Instagram
10 points = Follow on Tiktok
10 points = Like on Facebook
10 points = Share on Facebook

Ways to redeem points
50 points = €2 coupon
100 points = 5% coupon
200 points = 10% coupon
300 points = 15% coupon
400 points = 20% coupon

REFERRALS SYSTEM
Referrer: A person who makes a referral/refers another (their friends, family and acquaintances).

The referrer gets a 10% coupon when the referee does their first order.

Referee (Friend): A person who is invited to a referral/referred by another.

Referee gets a €3 coupon.

Use the chat bubble at the bottom right or the contact form and we will reply as soon as we can ♡